Complaints and Returns

Did you notice a defect in the product or would you like a refund?

The entire process is quick and easy, and is carried out entirely through the BOX NOW service.

Submit a complaint / return

Upon receiving the order, please check that the shipment has no physical damage. 
If the shipment was damaged during transport to the specified address, you must report the claim to the seller SEZEHO within 5 days of receiving the shipment. When reporting, you must also send; a brief description of the damage, the web order number, and several photos of the damaged packaging and the damaged product.

Before sending the package, please contact us by email:
Email for reporting: info@sezeho.com

RETURN CONDITION: The product must be unopened, unused, and undamaged

 

How to send a parcel via a BOX NOW parcel locker?

Product returns are made exclusively via the BOX NOW  service, and the cost of sending (return) is borne by the buyer.

  1. Prepare the package: Securely pack the product in the original or another suitable packaging so that it is not damaged during transport
  2. Create and pay for the return: Visit the BOX NOW page for sending / returning packages, enter our details and make the payment for delivery. After payment, you will receive a code to open the locker via mobile and email.
  3.  Take the package to the parcel locker: Go to any BOX NOW parcel locker, enter the received code on the screen, place the package in the locker that opens and close the door.

 

Complaint resolution
  1.  Goods inspection: As soon as the package arrives at our warehouse, we will inspect the items.
  2.  Resolution timeframe: We will resolve every justified complaint as quickly as possible, and no later than 14 business days from receipt of the package.
Refund or exchange

In the event of a justified complaint or a return request (within the statutory 14-day period), we will refund the amount paid for the product to your account or send you a replacement product to your selected BOX NOW parcel locker.